All children under 11 years old MUST be accompanied by an adult and closely supervised in the pool at all times. One adult can supervise two children under 11 years old but no more, providing the children can swim. Weak or non swimmers, babies and toddlers MUST be supervised in the pool on a one adult to one child basis.

Anyone 11 years old and over can attend without adult supervision providing they are a strong swimmer and have no medical conditions.

PLEASE NOTE: Babies & Toddlers, and any older children that are not potty-trained, MUST wear well-fitting Swim Nappies under their swimming costumes. We also sell these in our Swim Shop. Note that Lifevests and arm bands are also available to be purchased in our Swim Shop

You have a couple of options:

1. Pay for a standard admission ticket – this gives you access to all areas of the aqua park whether you wish to swim or not, including the Water’s Edge Restaurant and seating area, which provides a great view of poolside. Please note that if you are supervising children due to their age or swimming ability, you must be in the pool with them and not supervising in clothes from dry land. See FAQ: “What are your ratios for adults & children? How old must I be to attend without an adult?” on this page.
2. Wait for the rest of your party in our Reception area – We provide ample seating, free WiFi, restroom facilities and access to our fabulous Dessert Bar, which serves plenty of tasty snacks and drinks. It is free of charge to wait in the Reception area, but there is only a restricted view into the aqua park. Guests with admission tickets can come out to see you if required however.

In line with our pre-swim hygiene rules, all customers must shower before entering the pools…

• Communal showers can be found in the centre aisle of the changing rooms
• Private showers are located at the back of the changing rooms

Pre-swim Shower Advice:

• Shower for at least 30 seconds
  Do not use soap or other detergents for your pre-swim shower

We kindly request that, in addition to pre-swim showering, bathers:

• Use the toilets before swimming (located on the left of the pool hall entrance) and wash your hands afterwards
• Do not take outdoor shoes onto poolside (shoe covers are provided for those not swimming)
• Ensure babies wear special swimming nappies and that nappies are disposed of in the nappy bins provided.

Please do not attend for swimming if you have:

• Transmissible Infections, including skin conditions, that can be passed onto others
• Diarrhoea or have had diarrhoea in the previous 48 hours
• Been diagnosed with cryptosporidiosis – if so, you should not swim for 14 days after diarrhoea has stopped

PLEASE NOTE: Babies & Toddlers, and any older children that are not potty-trained, MUST wear well-fitting Swim Nappies under their swimming costumes. We also sell these in our Swim Shop. 

There is a baby & toddler area which is very shallow; it has a Jungle House which has 2 flumes, tunnels and rope swings . There are a further 3 smaller toddler rides and a children’s boat slide too! Adults MUST supervise the children under their supervision at all times in this area.

PLEASE NOTE: Babies & Toddlers, and any older children that are not potty-trained, MUST wear well-fitting Swim Nappies under their swimming costumes. We also sell these in our Swim Shop. Note that Lifevests and arm bands are also available to be purchased in our Swim Shop.

The outdoor pool is now closed until spring/summer. It opens in the late spring/early summer, weather permitting, between 11.30am and 4.30pm on peak days only! We open it during these times so you can make the best of the weather during those British summer days.

Please be aware that, during peak times, customers’ bags will be checked on entry to the water park for the safety of all present. If any items are identified that are deemed unsafe, threatening or not in line with Waterworld’s admission policy, you will be asked to return them to your vehicle prior to entry. Waterworld will not allow dangerous or illegal items to be kept on the premises.

As we have a number of catering facilities available, we do not allow guests to bring their own food and drink into our premises. If these items are located during bag searches, you will be asked to return these to your vehicle for safekeeping while you’re in the Aqua Park. If you do not have a vehicle, we can store these for you for your visit duration but Waterworld and associated contractors will not be held responsible for their safekeeping, or liable for any theft or loss. Alternatively, these can be disposed of if you do not wish to keep the items.

Unfortunately you cannot bring your own food/drink, as we have a cafe in our building; we have Waters Edge café on poolside with various foods such as burgers, fries, sandwiches, hotdogs, cold/hot drinks, ice creams etc. We also have a subway next door as well.

If these items are located during bag searches, you will be asked to return these to your vehicle for safekeeping while you’re in the Aqua Park. If you do not have a vehicle, we can store these for you for your visit duration but Waterworld and associated contractors will not be held responsible for their safekeeping, or liable for any theft or loss. Alternatively, these can be disposed of if you do not wish to keep the items.

At this premises we operate a zero tolerance policy in relation to abuse of our employees and colleagues; both verbal and physical.

Swearing, threats, aggression or acts of violence will not be tolerated and any offending customers will be asked to leave immediately without refund in such circumstances.

We’re here to provide a great experience; our staff have the right to be treated with dignity and respect at all times. Thank you for your understanding.

Waterworld operate a strict “suitable swimwear only” policy whilst riding the rides and using its features. Items of clothing including T Shirts and Leggings are not permitted on any of our features. Suitable swimwear includes:

Swimming costumes, swimming shorts, swimming briefs, bikinis (no thong bikinis), tankinis, wet suits, swim/sun tops, official swim modesty wear suits including swimming leggings.

Please call 01782 205747 to check availability and to reserve one before your visit.

PLEASE NOTE: Babies & Toddlers, and any older children that are not potty-trained, MUST wear well-fitting Swim Nappies under their swimming costumes. We also sell these in our Swim Shop. 

During busier periods session control may be in operation. During this time, all guests receive a minimum of 3 hours in our aqua park. The quieter the day, the longer your stay! Session control is unlikely to be implemented during Autumn/Winter.

During some peak periods we may need to implement session control. This is at the discretion of the management team on the day. Please call 01782 205747 on the day of your intended visit to confirm whether session control is in operation.

Full day access is guaranteed during off-peak periods, all year round.

Your order confirmation will be emailed to you. If you can’t print it, no need to worry, you can show the receptionists the online ticket on your mobile phone.

If you have not received a confirmation email, please log into your account at https://www.waterworld-tickets.co.uk/login/ where you will be able to view your booking and print the confirmation.

We prefer you to pre-book your tickets online but we do accept walk-in customers at present.

Unfortunately there are no discounted prices for the above. Everyone must pay the appropriate admission charge to enter the water park whether they choose to swim or not.

• Children under 1.1 meters tall: Please inform the receptionist upon arrival if you have a child under 1.1 meters tall. Your child will be measured at Reception and a £4 refund will be issued back onto the card you paid with. Refunds will be issued upon arrival only, not upon exit. Babies under 2 years old should be booked for £7 per head separately.
• Disabled guests: Please bring along any proof of disability status. Upon presentation of this ID on arrival you will be issued with a £4 refund onto the card you paid with.
• Carers: Please bring along any form of official photographic carers identification. Upon presentation of this ID upon arrival you will be issued with a £4 refund onto the card you paid with.

It is our guests’ responsibility to request these refunds when checking in. Our lovely Reception team have a lot of information to convey to guests on check-in and therefore cannot be held responsible for asking to check heights or disability/carer documentation without prompt. Thank you for your understanding.

PLEASE NOTE: Babies & Toddlers, and any older children that are not potty-trained, MUST wear well-fitting Swim Nappies under their swimming costumes. We also sell these in our Swim Shop. 

Yes, we have loads of lockers!

And we removed hire charges for lockers on 10/01/24 following feedback from our customers!

Locker bands can be obtained from Reception upon arrival. You will fit 2/3 people’s clothes in one locker.

A deposit payment of £5 per locker band is required upon check in, payable by cash or card. The £5 per band is refunded providing it is handed back in at the appropriate time. During peak times, when session control is in operation, locker bands must be returned within 30 minutes of your session exit time in order to claim your £5 refund. This includes at the end of the day, when the final locker bands must be returned to Reception within half an hour of closing time to receive the £5 deposit back.

Please note that Waterworld accepts no responsibility for loss, theft or damage to your personal property when attending our facilities; even when using the lockers. Correct use & security of the electronic locker system(s) you are using is your responsibility. Lockers are provided for the convenience of guests, but security and safeguarding of items within lockers also remains your responsibility; Waterworld will not be held liable for items going missing from lockers for whatever reason.

Unfortunately not due to health and safety and for the comfort of other bathers.

Click here for opening times and prices.

Click here for opening times and prices.

Our parking charges are as follows:

• Up to 30 mins – free.
• Up to 2 hours 15 mins – £3.
• Up to 10 hours – £6.

Coaches are unable to park on the Waterworld car park. However they can drop off and pick up on the roadside at the entrance if they wish. For Group and School bookings, a local, independent paid Coach parking option can be suggested (an information leaflet can be offered on booking with instructions)

Should you overstay your visit and you have already paid for your parking, you will need to ‘top up’ to the correct tariff with a staff member at Waterworld reception.

Waterworld accepts no responsibility for parking charges issued when customers do not follow the correct processes to cover their vehicle to park for the correct amount of time. See signage on site for further information. 

Please note, on Peak days, if our car park is full, alternative parking can be found at the Doubletree By Hilton next door – all payments and parking matters need to be dealt with them directly if you park there, however.

Yes you can show it on your mobile phone. For any other problems please contact us.

You can find all the information you need on birthday parties here. Any further questions regarding booking a birthday party, please contact us on 01782205747.

Group bookings are for 25 people or more, you can find out the prices by clicking here.

There are plenty of hotels and B&Bs in our area: Click here to see options.

Note, the Hilton Doubletree is right next door to the Waterworld Resort, Book a Room Here.

Rides will begin to close down 15 minutes before closing time.

All Tickets are non-refundable and transfers of date are only allowed if enough notice is given. If you cannot attend on the date you have pre-booked for, please call to rearrange your visit. You normally have 30 days to re-use your ticket before it expires but you must give us at least 1 week’s notice when re-booking tickets. You may only re-book your tickets on one occasion. All Tickets are non-refundable. Should Government guidelines result in closure of our facility, we will of course rearrange your visit for when we are able to reopen. Opening times and prices are subject to change without notice.

Tattoos that may cause offence to other guests i.e the use of explicit language or offensive logos need to be covered at all times. Please wear plasters to cover or suitable clothing which is wet suit material. T shirts may be used but not on our features.

Customers are not permitted to take images and videos on their own devices in the Aqua Park in line with our Safeguarding policy unfortunately. Staff monitor and enforce this ‘no customer photography’ policy in the best interest of all our guests.

Waterworld staff may take other images and videos on the day of your visit for promotional and marketing purposes. Further information on this, how to out-out of marketing content inclusion, and other photography-related items can be found in our Terms & Conditions.